Privacy Policy

To operate an online casino service safely and effectively, Methspin Casino may handle different types of information about players and website visitors. The information collected will depend on how you use the website, whether you hold an account, the services you request and the choices you make. We aim to collect information that is reasonably relevant to providing, securing and improving our services.

Account and personal details

When you register or update an account, we may collect details such as your name, date of birth, contact details, login information, account preferences and information connected with your player profile. We may also record communications you send to us, including questions, requests, complaints and information provided when you contact customer support. Information may be collected directly from you or generated through your use of the website.

Verification information

To help confirm identity, age and eligibility, we may request verification documents or other information. This may include information shown on identity documents, proof of address or similar material. We may also collect information needed for customer due diligence, account security, responsible gambling processes and checks designed to prevent fraud, money laundering, identity misuse or other unlawful activity.

Payment and transaction records

When you deposit, withdraw or otherwise use account funds, we may record transaction details, payment method information, amounts, dates, currency, account activity and related checks. Payment providers may process payment information in accordance with their own privacy notices. We generally use payment information to process transactions, manage risk, investigate unusual activity and maintain accurate financial records.

Device, usage and cookie data

When you use the website, we may receive technical and usage information such as your internet protocol address, browser type, device type, operating system, language settings, pages viewed, approximate location, access times, referral information and actions taken on the website. We may also use cookies and similar technologies to remember preferences, support essential functions, improve performance, understand website usage and help protect accounts.

We use information for purposes connected with providing, securing and improving our services, meeting applicable obligations and communicating with players. The purposes may vary depending on the type of information and the way you use the website.

• Creating, maintaining and administering player accounts.
• Processing deposits, withdrawals and other account transactions.
• Confirming identity, age and account information.
• Carrying out security, anti-fraud, anti-money-laundering and risk checks.
• Supporting responsible gambling processes and helping maintain a safe playing environment.
• Providing customer support, responding to enquiries and resolving complaints.
• Sending service messages about accounts, transactions, security, changes or other necessary matters.
• Sending marketing communications where permitted and where you have provided the required consent or another valid basis applies.
• Personalising website content, remembering preferences and improving website functionality.
• Monitoring website performance, troubleshooting faults and protecting systems from unauthorised access.
• Understanding how players use the website so that services, content and user experience can be improved.
• Keeping records, meeting legal or regulatory obligations, and establishing, exercising or defending legal rights.

Retention of information

We keep personal information only for as long as it is reasonably needed for the purpose for which it was collected, unless a longer period is required or permitted. Some records must be kept for a period required by law even after an account is closed. These records may include account details, identity and verification information, payment and transaction records, communications or security information. For this reason, closing an account will not necessarily remove every record connected with it immediately.

When information is no longer needed and there is no continuing reason to retain it, it may be deleted, anonymised or securely disposed of. Retention decisions may take account of legal obligations, dispute resolution, fraud prevention, account security and the need to demonstrate that relevant processes have been followed.

Cookies and similar technologies

Cookies are small files or similar technologies placed on your device when you visit a website. Some cookies are necessary for account access, security, navigation and core website functions. Other cookies may help remember settings, measure performance, understand usage or support relevant communications. The exact cookies used may change as the website develops.

You can manage, block or delete cookies through your browser settings. If you disable certain cookies, parts of the website may not work correctly or some preferences may not be saved. Browser controls may not affect every type of technology used on a website, but they provide a practical way to manage many cookies and similar tools.

When information may be shared

Information may be shared where it is reasonably necessary to provide the services, protect players and the website, complete requested transactions or meet applicable obligations. This may include sharing relevant information with service providers that support hosting, technology, payments, identity verification, customer support, security, fraud prevention, communications, analytics or professional services.

Information may also be disclosed where required or permitted by law, in response to a valid legal request, to protect rights and safety, to investigate suspected fraud or misconduct, or in connection with a business transfer or restructuring. Service providers are expected to handle information appropriately and only for agreed purposes. We do not treat account information as public information.

Security and overseas handling

We use reasonable administrative, technical and organisational measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, authentication, monitoring, secure transmission and limiting information access to people or providers who need it for their work. No online system can be guaranteed completely secure, so players should use a strong, unique password and keep login details confidential.

Some service providers or technology systems may be located outside Australia, or information may be accessed from another country. Where this occurs, handling may be subject to the laws and safeguards that apply in the relevant location. We take reasonable steps to select suitable providers and protect information when it is handled across borders.

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information where it is no longer required or where deletion is otherwise available, and withdrawing consent to marketing communications.

How to exercise your rights

To exercise a data right or ask a privacy question, email support@methspincasino-aud.com. Please describe your request clearly and provide enough information for us to identify the relevant account or records. We may need to verify your identity before responding, particularly where the request involves sensitive information or account security.

1. Access: ask what personal information we hold about you and, where available, request a copy or explanation of how it is used.
2. Correction: tell us which information is incorrect, out of date or incomplete and provide updated details where appropriate.
3. Deletion: ask us to remove personal information where there is no continuing reason or legal requirement to keep it.
4. Marketing consent: withdraw consent to promotional emails or other marketing communications by contacting support@methspincasino-aud.com. You may also use an unsubscribe option included in a marketing message where one is provided.

Limits and verification

Withdrawing marketing consent does not generally affect essential service communications, such as messages about account security, transactions, verification, responsible gambling, changes to services or this Privacy Policy. If you request deletion or restrict certain processing, we may be unable to provide some services or maintain an account where the information is necessary for security, verification, transactions or legal compliance.

We may need to verify your identity before completing a request. This helps prevent personal information from being disclosed to the wrong person and protects your account from unauthorised changes. We may ask for additional information that is reasonably necessary to confirm your identity, but you should not send unnecessary sensitive information.

We aim to handle privacy requests fairly and within a reasonable timeframe. The response may depend on the nature of the request, the information involved, identity verification requirements and any obligation to retain records. If you have a concern about how information has been handled, contact us first so the issue can be reviewed and addressed where possible.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to our services, technology, privacy practices or legal requirements. The current version will be made available on this page. Where a change is important, we may provide additional notice through the website or by another appropriate communication method. Continuing to use the website after an updated policy is published means you should review the revised information.