Terms & Conditions

These Terms & Conditions form an agreement between you and Methspin Casino in relation to your use of the website, user account, casino games, payment features, promotional offers and any other services made available through the website. If you do not agree with these terms, you must not use the website or its services.

You are responsible for reading the current version of these terms before using the website. We may update, replace or amend the terms from time to time. Changes may be published on this page or communicated through the website where appropriate. Your continued use of the website after an update means that you accept the revised terms. If a change is not acceptable to you, you should stop using the services and contact support through the available website channels.

Eligibility and lawful use

You must be legally permitted to access and use online gambling services in the place where you are located. You must meet the applicable minimum age requirement and provide accurate information when requested. It is your responsibility to check the laws that apply to you before using the website. Methspin Casino does not invite or permit use where online gambling is unlawful or restricted.

• You must use the website only for lawful purposes.
• You must not allow another person to use your account.
• You must not access the website if you are under the applicable legal gambling age.
• You must not use the website while subject to a self-exclusion or other gambling restriction that prevents your participation.
• You must comply with all game-specific rules, promotional terms and instructions displayed on the website.

Account information and security

Where an account is required, you must provide information that is complete, current and accurate. You must update your details if they change. We may ask for information or documents to verify your identity, age, location, payment method or source of funds. Until verification is completed, access to some features may be restricted.

You are responsible for keeping your login details confidential and for all activity carried out through your account, except where an issue results directly from our failure to apply reasonable security measures. Tell us promptly through the available support channel if you believe your account has been accessed without permission, your details have been lost, or information is incorrect.

Deposits must be made using a payment method that you are authorised to use. You must not deposit money on behalf of another person or use a payment instrument without the account holder’s permission. Payment providers may apply their own terms, conditions, processing rules or charges. We are not responsible for delays or failures caused by a bank, card issuer, payment service or other third party.

You should only deposit amounts that you can afford to lose. Funds held in your account must not be treated as savings or as a substitute for ordinary banking services. You should check the transaction details before confirming a deposit or wager. A transaction may be subject to security, identity or financial checks.

Wagers and game results

A wager is accepted only when it has been confirmed by the website’s systems. Once accepted, it may not be cancelled except where the applicable game rules, these terms or a technical correction allow it. Game outcomes are determined by the relevant game system and recorded in the website’s transaction records. Where a technical problem affects a game or transaction, we may void affected play, correct an error or take another reasonable action consistent with the applicable rules.

You must not use bots, automated software, scripts, scraping tools, exploitative techniques or other methods intended to interfere with the normal operation of the website. You must also not attempt to manipulate a game, payment process, promotion, account system or security feature.

Withdrawals and verification

Withdrawal requests are subject to account checks, applicable game rules, payment procedures and any conditions clearly shown when the request is made. We may require the withdrawal method to be linked to a verified payment method or may use another reasonable method for returning funds. A request may be delayed, declined or adjusted if information is incomplete, an account review is pending, a transaction is disputed, or there is a reasonable concern about fraud, misuse or a breach of these terms.

You should ensure that your account information and payment details are accurate. We are not responsible for funds sent to incorrect details supplied by you. Any taxes, fees or obligations that apply to you in connection with winnings or transactions are your responsibility.

Promotions and bonuses

Promotions, bonuses, competitions and other offers are subject to their own promotional terms. Those terms will explain eligibility, participation requirements, expiry conditions, wagering or play requirements, permitted games and any other applicable restrictions. If promotional terms conflict with these terms, the promotional terms apply to the relevant offer only.

Unless the relevant offer states otherwise, a promotion is intended for one person and one account. We may withdraw or correct an offer where it has been displayed or credited in error, or where we reasonably believe it has been misused. You must not use multiple accounts, coordinated play, automated activity or another person’s details to obtain an unfair promotional advantage.

Responsible gambling

Gambling should be an entertainment activity, not a way to make money or recover losses. Set a budget and time limit before you play, keep track of your spending, and never gamble with money needed for household expenses or other commitments. Avoid gambling when you are distressed, under the influence of alcohol or drugs, or trying to resolve financial difficulties.

• Take regular breaks and do not chase losses.
• Use available account controls, deposit limits, time-outs or self-exclusion options where offered.
• Seek independent assistance if gambling is affecting your finances, relationships, work or wellbeing.
• Contact the website through the available support channels if you need help understanding a restriction or responsible gambling tool.

Prohibited activity

You must not use the website for fraud, money laundering, terrorist financing, chargeback abuse, collusion, cheating or any other unlawful activity. You must not upload harmful code, interfere with servers or networks, bypass security measures, copy website content without permission, or use another person’s identity or payment details. We may suspend or close an account, restrict transactions, withhold affected funds where permitted, and report concerns to relevant parties where required or reasonably appropriate.

Privacy and communications

Personal information is handled in accordance with the Methspin Casino Privacy Policy. By using the website, you consent to the collection, use, storage and disclosure of information as described in that policy and as otherwise permitted or required by law. We may send service messages about your account, transactions, security, verification, changes to the website or these terms. Marketing communications may be managed through the available preferences or unsubscribe options.

Suspension or closure

We may suspend, restrict or close an account where we need to complete checks, comply with a legal or regulatory obligation, protect the website or its users, investigate suspected misuse, or address a breach of these terms. You may request account closure at any time through the available website support channel. Closure does not remove obligations that arose before closure, including obligations relating to transactions, disputes, verification or suspected unlawful conduct.

Website availability and liability

We aim to keep the website and services available, accurate and secure, but continuous availability cannot be guaranteed. Access may be interrupted for maintenance, updates, technical faults, security reasons or events outside reasonable control. To the extent permitted by law, we are not responsible for losses caused by your equipment, internet connection, third-party services, unauthorised access resulting from your failure to protect account details, or your breach of these terms.

Nothing in these terms excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under applicable Australian law. Where a limitation is permitted, it applies only to the extent allowed by law.

Questions, complaints and governing law

If you have a question or complaint about an account, transaction, game, promotion or website feature, please use the support or contact options provided on the website. Provide enough information for the matter to be reviewed, including relevant dates, transaction details and a clear description of the issue. We may ask for further information before responding.

These terms are intended to operate in accordance with the laws that apply to the services and to you. Any dispute should first be raised through the available support process. If it cannot be resolved, it may be dealt with by a court or other appropriate authority with jurisdiction under applicable law.

If any part of these terms is found to be invalid or unenforceable, that part will be read down or removed to the extent necessary, and the remaining terms will continue to apply. These terms, together with any policies and specific game or promotional rules referred to on the website, represent the terms governing your use of the services.